Refund policy

Returns / Exchanges

At Solemate Shoetique we want you to be fully satisfied with your item(s). If you are not fully satisfied; we're here to assist you. Whether you need a different size or item, we will be more than happy to issue an exchange or store credit. ABSOLUTELY NO REFUNDS

If you have any questions or concerns please email us at solemateshoetique21@gmail.com.

Please include the following in your email:

Order number and a brief description for return. Pictures if applicable.

To initiate a return please email us first. Items returned without prior approval will not be accepted.

Please send back items to Solemate Shoetique within 5 DAYS of the customer having received the package.

Returned item(s) must be unworn or damaged, with all of Solemate Shoetique product tags attached. (Original Packaging)

Shipping Returns

Please be advised we do not provide any prepaid return labels, we are not responsible for shipping costs on returned items.

Sale / Clearance 

All sales (Included items purchased with Discount codes) and clearance items are Final. We do not offer returns or store credit for sales or clearance items.

 We are not responsible for Lost or Stolen Items. Please contact your local courier for assistance.